About Us...

Company History

Following the aquisition of S.D. Taylor Ltd by NSF plc our website is currently under reconstruction. The new site will be launched shortly.

Our Complaints Procedure

We do our best to provide a service that will exceed all your expectations, but if you are unhappy with our service please contact us by post:
Customer Services
S.D. Taylor Ltd (t/a Loansathome4u)
Royal House
Princes Gate
Homer Road
Solihull
B91 3QQ

By Phone to the Compliance Department 0121 705 7777 or alternatively
email to compliance@sd-taylor.co.uk

Wherever possible we aim to resolve matters as soon as you tell us about them. We will do this by either talking to you or by writing to you. However, depending on the nature of the issue we may not be able to resolve it as quickly as we would want to. If this is the case, we will send you a letter to acknowledge your complaint. We will fully investigate all the issues raised and endeavour to resolve your complaint as quickly as possible. Throughout the process, we will keep you updated on our progress. However, where you are not satisfied with our final response, you have the right to refer your case to the Financial Ombudsman Service (FOS).

You can write to:
The Financial Ombudsman Service,
Exchange Tower
London
E14 9SR,

Telephone: 0845 080 1800